Legal and policies

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and Task Harbor, Inc. ("Task Harbor," "we," "us") covering your access to and use of the Task Harbor Signal Operating System, including the marketing site, checkout, and the application at app.taskharbor.ai (together, the "Service"). By creating an account, completing checkout, or using the Service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.

2. Your account and roles

The person who creates and pays for an account is the Captain (account owner) and is responsible for the account, its billing, and the conduct of everyone invited into the workspace. You may invite others into roles defined by your plan: Deckhand (doer), Bosun (manager), and Lookout (read-only stakeholder). You are responsible for keeping login credentials secure and for all activity under your account. Tell us promptly at security@taskharbor.ai if you suspect unauthorized access.

3. Plans, seats, and trials

The Service is offered on the plans described at checkout (currently Single-hander, Crew, Fleet, and Enterprise). Each plan includes a defined number of workspace seats and roles. Some plans allow additional seats for a per-seat fee shown before purchase. Read-only Lookout seats included with a plan are free. Paid plans begin with a 14-day free trial unless stated otherwise; we do not charge you during the trial, and you can cancel before it ends without paying anything.

4. Billing and renewal

After any trial, your plan renews automatically each billing period (monthly or annual, as selected) until you cancel. By providing a payment method you authorize us and our payment processor to charge the then-current fees, plus applicable taxes, on each renewal. Annual plans are billed once for the year. Upgrades take effect immediately and are prorated; downgrades take effect at the start of the next billing period. You can change or cancel your plan anytime from your account settings. Cancellation stops future charges; it does not, on its own, refund a charge already made (see the Refund Policy below).

5. Acceptable use

You agree not to misuse the Service. In particular, you will not:

• use it for anything unlawful, infringing, or harmful, or to store content you have no right to store;
• attempt to breach security, probe, or disrupt the Service or other accounts;
• resell, sublicense, or scrape the Service, or reverse engineer it except where the law forbids that restriction;
• upload malicious code or use the Service to send spam or unsolicited messages.

We may suspend or limit access if use threatens the Service, other customers, or the law, and we will act proportionately and tell you why where we can.

6. Your content and our IP

You keep ownership of the content, tasks, and Signals you put into the Service ("Your Content"). You grant us a limited license to host, process, and display Your Content solely to operate and improve the Service for you. We and our licensors own the Service itself, including software, design, the Signal Operating System category language, the ANCHOR framework, the Skipper, and the Task Harbor marks. These Terms grant you no rights in our brand or technology beyond using the Service as intended.

7. Disclaimers and liability

The Service is provided "as is." We work hard to keep it reliable but do not warrant that it will be uninterrupted or error-free. To the fullest extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

8. Changes, termination, and governing law

We may update these Terms; if a change is material we will give reasonable notice by email or in the app before it takes effect. Continued use after a change means you accept it. Either party may end this agreement: you by canceling, us with notice if you materially breach these Terms. On termination you may export Your Content for 30 days, after which we may delete it. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules.

1. What we collect

• Account data you give us: name, work email, company, and the password or Google sign-in you choose.
• Billing data needed to charge you. Card details are handled by our payment processor; we store only a token and the last four digits, never the full card number.
• Your Content: the tasks, Signals, files, and messages you create in the Service.
• Usage and device data: log data, IP address, and basic analytics used to keep the Service secure and working.
• Verification data, only if you use it: a Bottleneck client ID for the partner discount.

2. How we use it

We use your information to provide, secure, and improve the Service, to process payments, to send essential account messages (such as your set-up-your-account link and receipts), and to support you. With your consent we may send occasional product news; you can opt out anytime. We do not sell your personal information, and we do not use Your Content to train publicly available AI models. The Skipper, our AI guide, processes Your Content only to assist you inside your own workspace.

3. Who we share it with

We share data only with service providers who help us run Task Harbor (hosting, payment processing, email delivery, analytics, and identity verification), each bound to protect it and use it only for us. We may disclose information if required by law or to protect rights and safety. If Task Harbor is involved in a merger or acquisition, we will give notice before your data becomes subject to a different policy.

4. Your rights and choices

You can access, correct, export, or delete your personal data from your account settings or by emailing privacy@taskharbor.ai. Depending on where you live, you may have rights under the GDPR or CCPA, including the right to object to certain processing and to lodge a complaint with a regulator. We honor verified requests within the timeframes the law requires.

5. Retention and security

We keep your data while your account is active and for a limited period afterward to meet legal and operational needs, then delete or anonymize it. We protect data in transit and at rest with encryption, restrict internal access, and review our practices regularly. No system is perfectly secure, but we treat your data as we would want ours treated.

1. The free trial comes first

Every paid plan starts with a 14-day free trial. We do not charge you during the trial. If you cancel before it ends, you pay nothing, so the cleanest way to avoid a charge is simply to leave the harbor during the trial.

2. 30-day money-back guarantee

If your trial converts to a paid plan and you decide Task Harbor is not for you, email billing@taskharbor.ai within 30 days of that first charge and we will refund it in full. The guarantee applies to your first paid billing period on your first Task Harbor account. Refunds return to your original payment method, typically within 5 to 10 business days depending on your bank.

3. Renewals, cancellation, and proration

You can cancel anytime from your account settings; cancellation stops the next renewal and you keep access until the end of the period you already paid for. We do not automatically prorate or refund partial months or unused time after the 30-day window, though we will always look at genuine billing errors and duplicate charges and make them right. Annual plans canceled after the 30-day window run until the end of the paid year.

4. Discounts, Enterprise, and exceptions

The Bottleneck client discount (10%) applies to the discounted amount actually paid. Enterprise agreements are billed by invoice or purchase order and are governed by the refund and cancellation terms in their order form, which take precedence over this page.

5. How to request a refund

Email billing@taskharbor.ai from the Captain's email on the account, or use the help link inside the app. Tell us the account and we will handle the rest. A real person reads it.

Processing roles and the addendum

Where Task Harbor processes personal data on your behalf, you are the data controller and we are the data processor. Our Data Processing Addendum ("DPA") sets out how we process that data, the security measures we maintain, our use of vetted sub-processors, support for data-subject requests, breach notification, and the standard contractual clauses for international transfers. The DPA is incorporated into these Terms when executed and forms part of your agreement with us.

To request the current DPA or our list of sub-processors, email legal@taskharbor.ai. Enterprise customers receive the DPA as part of their order documents.