Legal and policies

1. Agreement to these terms

These Terms of Service ("Terms") are a binding agreement between you and JASACO, Ltd., doing business as Task Harbor ("Task Harbor," "we," "us") covering your access to and use of the Task Harbor Signal Operating System, including the marketing site, checkout, and the application at app.taskharbor.ai (together, the "Service"). By creating an account, completing checkout, or using the Service, you agree to these Terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company.

2. Your account and roles

The person who creates and pays for an account is the Fleet Commander (account owner) and is responsible for the account, its billing, and the conduct of everyone invited into the workspace. You may invite others into roles defined by your plan: Deckhand (doer), Bosun (manager), and Lookout (read-only stakeholder). You are responsible for keeping login credentials secure and for all activity under your account. Tell us promptly at [email protected] if you suspect unauthorized access.

3. People, prices, and trials

Task Harbor is one product and every feature is included for every customer. You pay per person who carries work in your workspace: a Fleet Commander, a Bosun, or a Deckhand. The price per person falls as the workspace grows, at the rates shown on our pricing page, and is billed in US dollars monthly or annually. Nothing is withheld from a smaller workspace.

Lookouts, the read-only role we use for clients, are free and unlimited. They are not counted as people and we do not charge for them.

The price follows the size of the workspace. Somebody added part way through a period is charged from the day they arrive, and somebody removed stops being charged from the next period.

Paid plans begin with a 14-day free trial and we do not ask for a card to start one. We do not charge you during the trial, and if you leave before it ends you pay nothing.

4. Billing and renewal

After any trial, your subscription renews automatically each billing period (monthly or annual, as selected) until you cancel. By providing a payment method you authorize us and our payment processor to charge the then-current fees, plus applicable taxes, on each renewal. An annual subscription is billed once for the year, at ten months for twelve. Adding people takes effect immediately and is charged from the day they arrive; removing people takes effect at the start of the next billing period. You can change or cancel anytime from your account settings. Cancellation stops future charges; it does not, on its own, refund a charge already made (see the Refund Policy below).

5. Acceptable use

You agree not to misuse the Service. In particular, you will not:

• use it for anything unlawful, infringing, or harmful, or to store content you have no right to store;
• attempt to breach security, probe, or disrupt the Service or other accounts;
• resell, sublicense, or scrape the Service, or reverse engineer it except where the law forbids that restriction;
• upload malicious code or use the Service to send spam or unsolicited messages;
• harass, threaten, or abuse anybody, in a task, in a comment, or in the Galley, which is the chat inside the Service.

We may suspend or limit access if use threatens the Service, other customers, or the law, and we will act proportionately and tell you why where we can.

Messages in a private channel or a one-to-one conversation in the Galley are readable only by the people in that conversation, and are not readable by the account owner or by anybody administering the workspace. There is one exception, and it opens only from the inside: a person who receives a message may report it, which copies that message and the twenty messages around it to whoever holds command in that workspace, together with the reporter's name and any reason given. Nothing else from a private conversation is ever disclosed to them.

6. Your content and our IP

You keep ownership of the content, tasks, and Signals you put into the Service ("Your Content"). You grant us a limited license to host, process, and display Your Content solely to operate and improve the Service for you. We and our licensors own the Service itself, including software, design, the Signal Operating System category language, the ANCHOR framework, the Skipper, and the Task Harbor marks. These Terms grant you no rights in our brand or technology beyond using the Service as intended.

7. Disclaimers and liability

The Service is provided "as is." We work hard to keep it reliable but do not warrant that it will be uninterrupted or error-free. To the fullest extent permitted by law, neither party is liable for indirect, incidental, or consequential damages, and our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim. Nothing here limits liability that cannot be limited by law.

8. Changes, termination, and governing law

We may update these Terms; if a change is material we will give reasonable notice by email or in the app before it takes effect. Continued use after a change means you accept it. Either party may end this agreement: you by canceling, us with notice if you materially breach these Terms. On termination you may export Your Content for 30 days, after which we may delete it. These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-laws rules.

1. Where the privacy policy lives

The Task Harbor privacy policy is published at app.taskharbor.ai/privacy. That document is the one that governs your data, and it is the version our counsel reviews. It sets out what we hold, where it is held, who can reach it, which companies touch it, how long we keep it, and what you can ask us for.

It used to be repeated here in shorter form. Two documents describing one company's data handling will drift apart every time the software changes, and a shorter summary of a promise is a worse promise, so this page now points at the policy rather than restating it.

1. The free trial comes first

Every paid plan starts with a 14-day free trial, and we do not ask for a card to begin one. We do not charge you during the trial. If you leave before it ends you pay nothing, which is why the trial is the protection rather than a refund promise afterward: you get to run real work through Task Harbor before any money changes hands.

2. Renewals and cancellation

You can cancel anytime from your account settings. Cancellation stops the next renewal and you keep access until the end of the period you have already paid for. We do not automatically prorate or refund partial months or unused time. An annual plan runs until the end of the paid year.

3. Billing mistakes

We do not offer a money-back guarantee after the trial, and we would rather say that plainly than bury it. What we do always look at is a genuine billing error: a duplicate charge, a charge after you cancelled, or a plan billed at the wrong size. Write to us and we will make it right.

4. Large workspaces and exceptions

A workspace of more than fifty people is priced by agreement and billed by invoice or purchase order, governed by the refund and cancellation terms in that order form, which take precedence over this page. Where any discount or credit applies to your account, it applies to the amount actually paid.

5. How to reach us about billing

Email [email protected] from the Fleet Commander's email on the account, or use the help link inside the app. Tell us the account and we will handle the rest. A real person reads it.

Processing roles and the addendum

Where Task Harbor processes personal data on your behalf, you are the data controller and we are the data processor. Our Data Processing Addendum ("DPA") sets out how we process that data, the security measures we maintain, our use of vetted sub-processors, support for data-subject requests, breach notification, and the standard contractual clauses for international transfers. The DPA is incorporated into these Terms when executed and forms part of your agreement with us.

To request the current DPA or our list of sub-processors, email [email protected]. Enterprise customers receive the DPA as part of their order documents.